Refund Policy

RETURN & REFUND POLICY

You have the right to request a return within 14 days of receiving your order, unless an applicable legal exception applies.

To be eligible for a return, the item must be returned in the same condition in which it was received and, where applicable, in its original packaging.

Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include photographs of the item and packaging. We will assess the issue and, where appropriate, arrange a replacement or refund at no additional cost.

Once an eligible return has been received and inspected, the refund will be issued to the original payment method.

Certain goods made to order or clearly personalised may be excluded from the right of withdrawal where permitted by applicable law.

To request a return or report a problem with an order, please contact customer service using the contact details provided on the website.

Nothing in this policy limits any mandatory consumer rights that apply under local law.